Your multilingual help center, powered by Computer

Your help center is the front door to your support experience. Customers don't all speak the same language. Now, your customer support team doesn't have to either. Give your customers instant access to information in their native language with Computer. We're also giving users complete control over what a customer sees on their help center: across regions, across languages, and across devices.

Computer powers every layer of self-service on Portal

Computer is the AI at the heart of Portal, your help center. Computer understands your knowledge base deeply, speaks your customers' language natively, and shows up across the Portal — in search, in answers, and in every interaction in between. It doesn't just translate; it understands context, finds the right answers, and delivers them in the language your customer thinks in. Here's how.

Computer gives answers, not search results

Your customer looks for information on your help center in their native language. Computer understands the context, scans your knowledge base, and returns relevant information in the right language, with accurate source citations, without the clutter of information in other languages. This scoped approach means faster answers. Customers instantly find what they need without wading through content they can't comprehend or use. They get just the answer they need, in their language, instantly.

When answers aren’t enough, Computer enters the chat

If the customer needs more help, they can start a conversation with Computer, embedded right inside the Portal. Computer responds in their language automatically, answering questions, walking them through solutions, providing support without your team lifting a finger. And if a customer switches languages mid-conversation, Computer follows. No restart, no confusion. Just uninterrupted support in whatever language they choose.

Browse articles, in a preferred language

For customers who prefer to explore, the Portal shows them articles in their language, ensuring a clean, focused collection without the clutter of content in a language they don’t know. They can browse by topic, dig into collections of articles, and find what they need at their own pace.

Still need help? Create a ticket without switching languages

If a customer still needs to reach your support team directly, they can submit a ticket through embedded forms, also in their native language. The entire journey, from the first search to ticket submission, happens in their language of choice.

Why language matters more than you think

When customers face a problem, friction kills experience. And nothing creates friction quite like forcing someone to parse complex technical docs, that too in their non-native language. They slow down, misunderstand, and eventually give up. On the other hand, customers who get instant answers in their native language engage more deeply with self-service content and resolve issues faster.

Multilingual customer support isn't a nice-to-have; it's table stakes for any company serving users across geographies. It should feel native, not translated. It shouldn't force customers to login to a separate help site for each language. It should feel like one seamless experience that adapts to whoever's using it.

Built for teams who manage content at scale

With Computer, the approach is simple: maintain your knowledge base in multiple languages without the complexity of version management and housekeeping. Create parent folders in the languages you require, then add translated articles under each. The parent folders and articles get mapped consistently across languages. This means teams manage everything from one place.

Keep translations in sync: Translated articles stay connected. Map an English article to an English collection, and the Spanish translation automatically maps to the corresponding Spanish collection.

Work independently: Each translation maintains its own approval process, content blocks, and templates. Your Spanish content team works autonomously without blocking your English releases.

See what's working, by language: Filter article performance by language to understand what's resonating with each audience and what needs improvements.

Set visibility once: If your English article is visible to customers, translations inherit the same setting by default.

Rank higher in search: The URLs of your help center include language markers for better SEO.

Preview exactly what customers will see on Portal

Setting up a help center used to mean publishing and praying. Make your changes, push them live, then check if everything looks right. If it doesn't, your customers have already seen the mess. Now, with live preview, you configure and watch. Adjust your Portal's theme, display names, favicons, header, footer, welcome message, and more. Preview the updates in real time. Switch between languages and devices. See exactly what a customer in Madrid will see before anything goes live. You're not just setting up one portal anymore. You're setting up an experience that needs to feel native in every language. Live preview lets you check each version, catch issues early, and publish with confidence.

Available now

Portal gives you the ability to serve customers in English, Spanish, Japanese, Dutch, Portuguese, and Simplified Chinese. Additional languages will be available shortly. The live preview feature gives you the ability to see exactly what they'll experience. Together, you're not guessing anymore. You're building a help center that works for everyone. To learn more, click here.