DevRev is an AI-native modern support platform that is scalable, customizable, easy-to-tune, and enriched with product and user data

DevRev Editorial

AI-native support platform

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DevRev is an AI-native modern support platform that is scalable, customizable, easy-to-tune, and enriched with product and user data
DevRev on DevRev: How essentialism leads to craftsmanship
3 min readDevRev on DevRev: How essentialism leads to craftsmanship
What does personalized customer support mean? Benefits & strategies
8 min readWhat does personalized customer support mean? Benefits & strategies
What Is customer self-service software? 11 best tools for 2025
15 min readWhat Is customer self-service software? 11 best tools for 2025
How design shapes AI: A q&a with Georg Petschnigg on joining DevRev’s board
6 min readHow design shapes AI: A q&a with Georg Petschnigg on joining DevRev’s board
AI in SaaS: Retrofit or redesign?
10 min readAI in SaaS: Retrofit or redesign?
Effortless 2024: Where AI and Design join forces to redefine work
7 min readEffortless 2024: Where AI and Design join forces to redefine work
The Best Customer Engagement Software: 12 Tools to Try in 2025
12 min readThe Best Customer Engagement Software: 12 Tools to Try in 2025
GPT-3 and AI: The future of customer support
9 min readGPT-3 and AI: The future of customer support
The 9 Most Popular HubSpot Alternatives and Competitors for 2025
12 min readThe 9 Most Popular HubSpot Alternatives and Competitors for 2025
Help Desk vs. Service Desk: Which One Is Right for Your Business?
6 min readHelp Desk vs. Service Desk: Which One Is Right for Your Business?
What is service request management?
11 min readWhat is service request management?
Beyond textbooks: AI companions on the journey from college to career
3 min readBeyond textbooks: AI companions on the journey from college to career
How to Use Canned Responses for Faster and Better Support
10 min readHow to Use Canned Responses for Faster and Better Support
7 Key Strategies to Strengthen Your Customer Service Approach
8 min read7 Key Strategies to Strengthen Your Customer Service Approach
Best Support Ticket Software: 10 Tools to Streamline Your Help Desk
12 min readBest Support Ticket Software: 10 Tools to Streamline Your Help Desk
Enterprise Helpdesk Solutions: How They Improve IT Support & Efficiency
15 min readEnterprise Helpdesk Solutions: How They Improve IT Support & Efficiency
DevRev appoints Amit Kumar, seasoned technology investor, to its Board of Directors
3 min readDevRev appoints Amit Kumar, seasoned technology investor, to its Board of Directors
The importance of user feedback in software development: [Importance, strategies & process]
6 min readThe importance of user feedback in software development: [Importance, strategies & process]
10 Key SaaS customer success metrics you should know in 2025
18 min read10 Key SaaS customer success metrics you should know in 2025
What Is Self-Customer Service and How Does It Improve Support?
12 min readWhat Is Self-Customer Service and How Does It Improve Support?
What Is Customer Intent and How It Can Drive Your Marketing Strategy
8 min readWhat Is Customer Intent and How It Can Drive Your Marketing Strategy