Fewer things, but better

DevRev

Effortless

October 17th, 2024

Bay Area

Levi's Stadium, Santa Clara

10:00 AM PDT

Our Sponsors

Why you should attend

Learn how AI and Design are put together and redefining SaaS 2.0

An Essential ConvergenceFor ChangeCustomer relationship is way beyond buyers and sellers. In this conference, we will make a case for the essentials to modernize the fractured enterprise. And how AI begins with end users and customer support.

SaaS 2.0Simpler. Faster. Sentient.For every $1 of SaaS license, $4 are spent on implementation and maintenance. This is the opportunity for SaaS 2.0: doing more so you can do fewer things but better.

Meet our Speakers

We've an amazing lineup of leaders, shaping the future of business and technology.

Vinod Khosla

Founder

Khosla Ventures

Dr. Harrick Vin

Chief Technology Officer

Tata Consultancy Services

Georg Petschnigg

SVP and Head of Product Design

The New York Times

Anja Manuel

Co-Founder and Partner

Rice, Hadley, Gates & Manuel LLC

Ethan Mollick

Associate Professor

The Wharton School

Navin Chaddha

Managing Partner

Mayfield Fund

Abhay Parasnis

Founder & CEO

Typeface

Dheeraj Pandey

Founder & CEO

DevRev

Shilpa Kolhatkar

Global Head of AI Nations

NVIDIA

Phil Verghis

Chief Customer Experience Officer

LuxCreo

Rajesh Barde

VP Head of Finance Technology

S&P Global

Dharam Rai

VP Global Customer Success, Support and Experience

Sonos

Vishnu Ravikumar

VP Strategy & Planning

Velocity Global

Manoj Agarwal

Co-founder & President

DevRev

Nora Herting

Co-Founder and CEO

ImageThink

Michael Fischbach

Associate Professor

Stanford University

Vinod Muthukrishnan

VP & COO (Webex Customer Experience)

Cisco

Mollie Holland

CVP Customer Experience

DevRev

Michael Machado

CVP Product and Brand

DevRev

Paul R Nobile

Senior Director Customer Experience

ActionIQ

Mike Robbins

Motivational Speaker & Author

Hari Bayireddi

President, COO, and Co-founder

Phenom

Meghna Punhani

CVP Business and People Operations

DevRev

Jeff Applebaum

President

Chutzpah Entertainment

Ahmed Bashir

CVP Engineering

DevRev

Chelsey Fewer

Principal Support Engineer

Bolt

Athila Armstrong

Head of Design

DevRev

What is Effortless

The only industry conference that brings AI and Design together

Discover

AgentOSHow AI augments your people in the agentic enterprise

Leading through changesWhat zero-risk one-click migration could look like for you

Case studiesHow multi-million dollar Zendesk and Service Cloud transitions were done

Inspire

ProductivityWhat collaboration beyond Slack and Teams looks like with SaaS 2.0

SharingWhat knowledge discovery could look like with modern search and analytics

LearningHow users, support agents, PMs, and developers learn together… and fast!

Participate Logo

Hands-on workshopsIncluding good design thinking when implementing AI.

PanelsLearn about change, knowledge graphs, ROI of AI, and AI in life sciences

CertificationsBring your practitioners along, so they can learn to fine-tune search, build dashboards in minutes, and prompt foundation models for personalized workflows

What to Expect

Learn how machines work with humans seamlessly — ultimately giving us our nights and weekends back.

Support and CX LeadersAI-native CX goes beyond ticketing

Product and Engineering LeadersModern Product Management that goes beyond epics, user stories, and user analytics

Insightful sessions by industry leaders

Agenda

09:00 AM - 10:00 AM

Registration and Breakfast

10:00 AM - 10:25 AM

Welcome & Opening RemarksOpening Remarks: Welcome to Effortless 2024. Introducing SaaS 2.0 - a vision for AI-driven enterprise software that simplifies complex systems and enhances customer relationships. Explore AI and Design's power and the future of knowledge graphs and AI.

10:25 AM - 11:25 AM

Product KeynoteDiscover how DevRev is de-risking change and delivering the SaaS 2.0 future with our latest product launches. Explore the power of agentic experiences built on AgentOS; leveraging search, workflows, and analytics to transform how teams work.

11:25 AM - 11:50 AM

Co-Intelligence PresentationExplore the parallels between human-AI collaboration (co-intelligence), discussing complementary strengths, mutual reliance, and ethical considerations in a rapidly evolving technological landscape.

11:50 AM - 12:10 PM

Co-Dependence Fireside ChatDiscuss international interdependence (co-dependence) and its implications for global relations in an increasingly connected world. Draw parallels between AI-human collaboration and global dynamics.

12:10 PM - 01:30 PM

Lunch & Networking

01:30 PM - 03:00 PM

Breakout Sessions Embrace the Change: Strategies for productizing AI and maximizing its organizational impact. Your Customer is Here: Meeting customer expectations in the AI era through self-service and proactive support. Fine-tune the Graph: Using Gen-AI for customer insights.

03:00 PM - 05:00 PM

Expo ShowcaseLearn more about the latest in customer experience, support, product management, software development.

04:00 PM - 05:00 PM

Happy Hour + Entertainment (Expo Area, United Club)

04:50 PM - 05:00 PM

Contest AnnouncementExciting contests and prizes!

05:00 PM - 05:30 PM

DevRev Buying ExperienceExplore a new approach to software acquisition through AI-driven demos, hands-on workshops, and instant PoCs. Discover how applied AI and AWS marketplace integration streamline the buying process, offering a glimpse into the future of SaaS procurement.

05:30 PM - 05:45 PM

Mainstage: DevRevUFind out how DevRevU accelerates your team's adoption of AI through bespoke enablement, transforming them into DevRev Unifiers and boosting productivity and growth.

05:45 PM - 06:00 PM

Breakthroughs in Biology: Using Microbiomes as AgentsDr. Michael Fischbach explores the intersection of AI and microbiology, revealing AI-driven analysis of microbial communities, machine learning approaches for microbiome-host interaction, and synthetic microbial consortia for therapeutic agents.

06:00 PM - 06:15 PM

Key Announcement

06:15 PM - 06:45 PM

Closing KeynoteAn electrifying finale as two of the world's most influential tech investors, Vinod Khosla and Navin Chaddha, share the stage. They'll tackle the AI revolution's parallels to the dot-com era, debate the future of SaaS and enterprise tech, explore the open-source vs. proprietary AI battle, and discuss crypto investments amid political shifts. An unmissable dialogue charting the course of innovation from the vanguard of tech investment.

06:45 PM - 06:50 PM

Closing and Thanks

Have questions ?

Effortless welcomes a diverse community of tech enthusiasts, from Support and CX Leaders to Product and Engineering leaders - in short, all stakeholders who are using or learning AI and design to make their lives a little easier, somewhat less effortful and a bit more delightful

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Effortless ‘23: Recapping DevRev’s inaugural tech conference

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Effortless Conf. on 10.17.2024

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