Nivedita, a developer-turned-marketer who passionately writes about customer support, CX, and CRM in the SaaS realm.

Nivedita Bharathi

Marketing at DevRev

author
Nivedita, a developer-turned-marketer who passionately writes about customer support, CX, and CRM in the SaaS realm.
AIナレッジマネジメント:なぜAIエージェントにはメモリアーキテクチャが必要なのか
8 min readAIナレッジマネジメント:なぜAIエージェントにはメモリアーキテクチャが必要なのか
2026年におすすめの AI チャットボットソフトウェア18選 | 主要な機能、メリット、デメリット
8 min read2026年におすすめの AI チャットボットソフトウェア18選 | 主要な機能、メリット、デメリット
How to provide 24/7 customer support in 2026
13 min readHow to provide 24/7 customer support in 2026
The queen of code: Grace Hopper’s impact on the world of computing
4 min readThe queen of code: Grace Hopper’s impact on the world of computing
AI agent security review: vendor risk assessment for CISO teams
11 min readAI agent security review: vendor risk assessment for CISO teams
9 min readEU AI Act compliance for enterprise AI agents: what the Act requires, and what to build
Tokenmaxxing: why your AI agents pay 4x to relearn what they already knew
8 min readTokenmaxxing: why your AI agents pay 4x to relearn what they already knew
What is chatbot automation? Features, benefits & real-world uses
13 min readWhat is chatbot automation? Features, benefits & real-world uses
Tighter collaboration, tailored customizations, and streamlined support: DevRev’s March 2024 update
5 min readTighter collaboration, tailored customizations, and streamlined support: DevRev’s March 2024 update
AI knowledge management: why your AI agents need memory architecture
17 min readAI knowledge management: why your AI agents need memory architecture
Strategic AI implementation: A Q&A with industry leaders
18 min readStrategic AI implementation: A Q&A with industry leaders
AI slop: why it's everywhere and how to stop it
7 min readAI slop: why it's everywhere and how to stop it
Hyper-converging digital businesses in the era of AI
13 min readHyper-converging digital businesses in the era of AI
What Is Predictive Support? A Guide to AI-Driven Customer Service
6 min readWhat Is Predictive Support? A Guide to AI-Driven Customer Service
Build vs buy AI agents: the enterprise decision framework
12 min readBuild vs buy AI agents: the enterprise decision framework
Elevating user experiences in FinTech with insights from industry leaders, Bajaj Finserv & Jar
6 min readElevating user experiences in FinTech with insights from industry leaders, Bajaj Finserv & Jar
What is an AI chatbot? The shift to agentic resolution, explained
20 min readWhat is an AI chatbot? The shift to agentic resolution, explained
18 best AI chatbot software in 2025 | Key features, pros, and cons
14 min read18 best AI chatbot software in 2025 | Key features, pros, and cons
AI agent delegation: task-based scope and the attribution problem
16 min readAI agent delegation: task-based scope and the attribution problem
February 2024 product highlights from DevRev
4 min readFebruary 2024 product highlights from DevRev
トークンマクシング:なぜあなたのAIエージェントは、すでに知っていることを再学習するのに4倍払うのか
4 min readトークンマクシング:なぜあなたのAIエージェントは、すでに知っていることを再学習するのに4倍払うのか